{"id":5237,"date":"2026-04-10T10:13:27","date_gmt":"2026-04-10T08:13:27","guid":{"rendered":"https:\/\/hexaglobe-group.hexaglobe.net\/?page_id=5237"},"modified":"2026-09-09T19:11:01","modified_gmt":"2026-09-09T17:11:01","slug":"customer-success-manager-north-america","status":"publish","type":"page","link":"https:\/\/hexalia.com\/fr\/customer-success-manager-north-america\/","title":{"rendered":"Customer Success Manager (North America)"},"content":{"rendered":"<section class=\"sdHero\">\n\n        <div class=\"sdHero__media\">\n        <video autoplay loop muted playsinline preload=\"auto\" poster=\"\" class=\"sdHero__media__video\">\n            <source src=\"https:\/\/player.vimeo.com\/progressive_redirect\/playback\/1115107088\/rendition\/1080p\/file.mp4%20%281080p%29.mp4?loc=external&#038;signature=3e9a3282f7ce670af760cf2cbaae41f385b61847f5ba04bb00377488cecb8b61\" type=\"video\/webm\">\n            <source src=\"https:\/\/player.vimeo.com\/progressive_redirect\/playback\/1115107088\/rendition\/1080p\/file.mp4%20%281080p%29.mp4?loc=external&#038;signature=3e9a3282f7ce670af760cf2cbaae41f385b61847f5ba04bb00377488cecb8b61\" type=\"video\/mp4\">\n            <source src=\"https:\/\/player.vimeo.com\/progressive_redirect\/playback\/1115107088\/rendition\/1080p\/file.mp4%20%281080p%29.mp4?loc=external&#038;signature=3e9a3282f7ce670af760cf2cbaae41f385b61847f5ba04bb00377488cecb8b61\" type=\"video\/quicktime\">\n        <\/video>\n    <\/div>\n    \n        <div class=\"sdHero__heading\">\n                    <h1 class=\"sdHero__heading__title\"><span class=\"sdHero__heading__titleText\">Customer Success Manager (North America)<\/span><\/h1>\n            <\/div>\n\n        \n\n<\/section>\n\n\n<section class=\"sd-text \">\n\n\t<div class=\"sd-text__content\">\n\t\t<h3>About BBright<\/h3>\n<p><b><\/b>BBright develops high-performance solutions for video compression, transmission and processing for TV operators and broadcasters worldwide.\u00a0 As we expand our footprint in the North-American region, we are looking to hire a Customer Success Manager based in Rennes to ensure our US &amp; Canada customers get the best possible support, adoption, and long-term success from our products.<\/p>\n<h3>Your role &amp; responsibilities<\/h3>\n<ul>\n<li>Act as the primary point of contact for BBright\u2019s customers in North America, from onboarding to long-term support and success.<\/li>\n<li>Build and maintain strong customer relationships; understand clients\u2019 business goals, challenges, and workflows in broadcast\/IP-based video environments.<\/li>\n<li>Guide customers to derive maximum value from BBright solutions: drive adoption, usage, and best practices (including contribution over IP, SRT workflows, ST 2110-based broadcasting, etc.).<\/li>\n<li>Facilitate and coordinate technical support, liaising between customers, internal product\/R&amp;D teams, and support staff to resolve issues and gather feedback.<\/li>\n<li>Track customer health metrics (usage, satisfaction, renewals), identify upsell or expansion opportunities, and relay market feedback to Product and Engineering teams.<\/li>\n<li>Ensure smooth handover from Sales to Customer Success after contract signature; support customer onboarding, training and integration phases.<\/li>\n<li>Proactively monitor the competitive and technological landscape in broadcasting\/streaming to advise customers and internal teams.<\/li>\n<\/ul>\n<h3>Profile \/ What we are looking for<\/h3>\n<ul>\n<li>Excellent command of English (spoken &amp; written), given the target North-American customer base.<\/li>\n<li>Strong interpersonal and communication skills, customer-oriented, with demonstrated ability to build trust and long-term relationships.<\/li>\n<li>A good understanding of broadcast\/IP technologies, metadata workflows, or willingness to quickly get up to speed in these domains.<\/li>\n<li>Ability to collaborate across functions (Customer Success, Product \/ R&amp;D, Sales \/ Pre-sales, Support).<\/li>\n<li>Self-driven, proactive mindset: ability to manage a remote customer portfolio (time-zones, asynchronous communication), anticipate needs, and drive initiatives.<\/li>\n<li>Based in or willing to relocate to Rennes (Bretagne, France).<\/li>\n<\/ul>\n<h3>Prerequisites \/ Requirements<\/h3>\n<ul>\n<li><b>Master\u2019s degree (Bac +5)<\/b>\u00a0in Engineering, Computer Science, Telecommunications or related technical field.<\/li>\n<li><b>Minimum 3 years of experience in the broadcast or media technology industry<\/b>, ideally working with professional video, IP workflows, encoders\/decoders, playout, monitoring, or audio\/video metadata.<\/li>\n<li>Solid understanding of one or more of the following:\u00a0<b>ST 2110<\/b>, IP video transport, HDR workflows, metadata (SADM, Dolby, captions\/subtitles), file-based and live production environments.<\/li>\n<li>Excellent communication skills in English (written and spoken).<\/li>\n<li>Demonstrated ability to interact with customers, manage expectations, and translate technical issues into actionable solutions.<\/li>\n<li>Strong analytical and problem-solving skills; autonomy and proactivity are key.<\/li>\n<li>Willingness to be based in\u00a0<b>Rennes, Brittany (France)<\/b>\u00a0and work daily with North-American customers across time zones.<\/li>\n<\/ul>\n<h3>Why join BBright<\/h3>\n<ul>\n<li>Work at the intersection of cutting-edge broadcast\/IP technology and global customers, with a real impact on how major broadcasters deploy next-generation workflows.<\/li>\n<li>Be our \u201cvoice for North America\u201d at BBright from Brittany: unique opportunity to build and shape customer success in a key region.<\/li>\n<li>Collaborate with a passionate, technically strong team, and contribute feedback that shapes future product evolution.<\/li>\n<\/ul>\n\t\t\t<\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":18,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5237","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Success Manager (North America) - Hexalia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hexalia.com\/fr\/customer-success-manager-north-america\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success Manager (North America) - Hexalia\" \/>\n<meta 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